Thank you for shopping with SooBee! We strive to provide you with the best possible shopping experience, including transparent and efficient shipping procedures. Please review our shipping policy below:

1. Processing Time:

• Orders are typically processed within 1-3 business days from the time they are` placed, excluding weekends and holidays.
• Customized or personalized items may require additional processing time. Please refer to the product description for more information.

2. Shipping Methods:

• We offer currently a postal based shipping due to logistics issues that come up for small businesses.
• The shipping methods available for your order will depend on the shipping address and the items in your cart.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address.
• You can view the shipping rates for your order during the checkout process before completing your purchase.

4. Estimated Delivery Time:

• Delivery times vary depending on the distance of the destination address.
• Once your order has been processed and shipped, you will receive a confirmation email.

5. International Shipping:

• We currently offer international shipping to European countries only.

6. Shipping Restrictions:

• Some items may be restricted from shipping to certain locations due to legal or logistical reasons.
• If we are unable to ship your order to the provided address, we will notify you promptly and process a refund for the unavailable items.

7. Order Tracking:

• Once your order has been shipped, you will be notified via email, currently we DO NOT offer order tracking for packages.
• If you have any questions or concerns about the status of your order, please contact our customer service team for assistance.

8. Shipping Delays:

• While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays.
• If your order is experiencing a significant delay, please contact our customer service team, and we will do our best to assist you.

9. Shipping Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid delivery delays or misplacements.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address provided by the customer or unsuccessful delivery attempts, we will contact you to arrange for reshipment.
• Additional shipping fees may apply for reshipment of orders returned due to customer error.

11. Contact Us:

• If you have any questions or concerns regarding our shipping policy or the shipping of your order, please don’t hesitate to contact our customer service team at support@soobee.eu

Note: Our shipping policy is subject to change without prior notice. Please review this page regularly for updates.

Thank you for choosing SooBee for your shopping needs! We appreciate your support.