At SooBee, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns process to ensure your peace of mind. Please review our returns policy below:

1. Right of Withdrawal:

• In accordance with European Union regulations, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason.
• To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by contacting our customer service team within the 14-day period.

2. Return Conditions:

• Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.
• We reserve the right to refuse returns that do not meet these conditions or are received outside of the 14-day return period.

3. Return Process:

• To initiate a return, please contact our customer service team to request a return authorization (RA) number and further instructions on how to proceed.
• Once your return request is approved, you will receive an RA number and instructions on how to return the item(s) to us.
• Please ensure that the item(s) are securely packaged to prevent damage during transit.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item received).
• We recommend using a trackable shipping method and retaining proof of postage for your records.

5. Refund Process:

• Upon receipt of the returned item(s) and verification of their condition, we will process your refund within 14 days.
• Refunds will be issued to the original method of payment used for the purchase, unless otherwise agreed upon.

6. Exclusions:

• Certain items may not be eligible for return due to hygiene reasons or other applicable regulations. Please refer to the product description for specific return eligibility criteria.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order to arrange for a replacement or refund.

8. Contact Us:

• If you have any questions or concerns regarding our returns policy or the return of your order, please don’t hesitate to contact our customer service team at support@soobee.eu

Note: Our returns policy is in compliance with European Union regulations and may be subject to updates or changes. Please review this page regularly for any updates.

Thank you for shopping with SooBee! We appreciate your support.