1. What payment methods do you accept?
   • We accept payments via major credit/debit cards (Visa, Mastercard), EPS, giropay, PayPal.
2. How long does it take for orders to be processed and shipped?
   • Orders are typically processed within 1-3 business days from the time they are placed, excluding weekends and holidays. Shipping times vary depending on the selected shipping method and destination.
3. Do you offer international shipping?
   • No, we offer Europe only shipping. Additional shipping fees and customs duties may apply.
4. Can I track my order once it’s been shipped?
   • No, once your order has been shipped, you will receive an email of the status of your delivery, tracking numbers are currently not available.
5. What is your return and exchange policy?
   • Please refer to our Returns Policy page for detailed information on our return and exchange procedures.
6. Do you offer customization or personalized orders?
   • Yes, we offer customization and personalized orders for select products. Please contact our customer service team for more information.
7. How do I care for my jewelry or home decor items?
   • Care instructions for our products can be found on the product description or care guide provided with your order.
8. Are your products handmade?
   • Yes, many of our products are handmade.
9. Do you offer wholesale or bulk ordering options?
   • Yes, we offer wholesale and bulk ordering options for businesses. Please contact our wholesale department for inquiries.
10. What materials are used in your jewelry and home decor items?
    • Materials used vary depending on the product. Please refer to the product description for detailed information on materials used.
11. Are your products eco-friendly or sustainable?
    • We strive to incorporate eco-friendly and sustainable practices into our manufacturing processes whenever possible.
12. Do you offer gift wrapping or special packaging?
    • No, we currently do not offer gift wrapping and special packaging options for our items.
13. How can I contact customer support if I have questions or concerns?
    • You can contact our customer support team via email at support@soobee.eu
14. Do you have a physical store where I can view products in person?
    • At this time, we operate exclusively online and do not have a physical retail location.
15. Are there any discounts or promotions available?
    • Please subscribe to our newsletter to stay updated on our latest discounts and promotions.
16. What is your process for resolving issues with orders or products?
    • If you encounter any issues with your order or products, please contact our customer support team for assistance. We will work to resolve the issue promptly.
17. Can I cancel my order if necessary?
    • Orders can be canceled within 24 hours of purchase. Please contact our customer support team to request a cancellation.
18. Do you offer repairs for damaged items?
    • Yes, we offer repairs for damaged items. Please contact our customer support team for assistance with initiating a repair.
19. How often do you release new designs or collections?
    • We release new designs and collections periodically. Stay tuned to our website and social media channels for updates on new releases.